unBurden Chat Buddy Policies
unBurden Chat Buddy (hereinafter referred to as "the Service") is a text and voice call bot service that prioritizes emotional well-being by providing a compassionate and supportive environment. The following comprehensive policies have been established to ensure transparency and protect both users and the creator of the Service from potential misunderstandings or legal issues. By utilizing the Service, users explicitly acknowledge and agree to the following terms and conditions:
1. Scope of Services
unBurden Chat Buddy (hereinafter referred to as "the Service") is a text and voice call bot designed to offer emotional support, guidance, and general mental health advice. The Service is not a substitute for professional therapy, counseling, medical treatment, or any licensed mental health service.
1.1 Non-Crisis Service
The Service is not equipped to handle emergencies or crisis situations. In the event of immediate danger, a mental health crisis, or suicidal thoughts, users must contact emergency services, a mental health professional, or a local crisis hotline.
1.2 General Guidance
Advice and suggestions provided by the Service are intended for general well-being and shall not be construed as definitive solutions or professional diagnoses.
2. Limitations and Risks of AI Usage
2.1 Potential for Errors
The Service may provide responses that are incorrect, incomplete, or less than ideal. AI systems are continually evolving and may not always interpret complex or nuanced situations accurately.
2.2 No Guarantee of Accuracy
The suggestions and advice from the Service are general in nature. Users shall verify information with a qualified mental health professional. The Service does not guarantee the accuracy, reliability, or completeness of any content.
2.3 Continuous Development
The Service is an evolving system. Temporary issues or gaps in functionality may occur during enhancements to its capabilities.
3. Liability and Responsibility
3.1 Personal Responsibility
Users shall make their own informed decisions regarding their mental health and well-being. The Service and its creators are not liable for any outcomes resulting from interactions with the text and voice call bot.
3.2 No Warranties
The Service and its creator make no warranties, express or implied, regarding the accuracy, effectiveness, or reliability of the text and voice call bot. The Service does not guarantee specific results or solutions and is not responsible for unintended outcomes or interpretations of the bot's responses.
4. Privacy and Confidentiality
4.1 Data Collection and Use
The Service collects and stores conversations or non-identifiable data primarily to enhance and improve functionality. This data is used to refine services and better address user needs.
4.2 Anonymity Assurance
All user interactions with the Service are anonymous. The Service does not link conversations to personally identifiable information. User identities remain confidential and untraceable.
4.3 Data Protection
Conversations are kept confidential and are not shared with third parties, except as required by law to protect individuals or comply with legal obligations. While the Service strives to keep users' personal data safe, no security method is flawless, and the Service shall not be held responsible or accountable for any data privacy issues.
5. Inclusivity and Accessibility
5.1 Non-Discriminatory Service
The Service is committed to treating all users equally and without discrimination. Any concerns about inclusivity should be reported to the Service team for review.
5.2 Accessibility
The Service operates in over 75 languages globally. However, some features or local resources may not be available in all regions. Users are encouraged to seek region-specific support if needed.
6. Children's Privacy
The Service is designed for individuals aged 13 and above (or the legal age in their jurisdiction), or as per the age criteria set by their country, parents, or legal guardians.
Users under the required age must have a parent or guardian review this policy before using the platform.
The Service does not knowingly collect personal data from users under the age limit.
The Service cannot take responsibility if someone misrepresents their age to access the services.
Parents and guardians are encouraged to monitor their children's internet usage.
Children are advised never to share personal information without parental consent.
7. Information Sharing
7.1 Service Providers
The Service may collaborate with third-party service providers who assist with app functionality, technical support, and essential services. These providers may access certain data strictly for service delivery, always in compliance with privacy and security standards.
7.2 Legal Requirements
The Service may disclose personal data if legally required to do so, such as in response to law enforcement requests, court orders, or regulatory obligations. This may also include situations where sharing data is necessary to prevent harm, address fraud, comply with safety regulations, or participate in legal proceedings.
7.3 Cross-Border Information Sharing
The Service may store, process, or share data with service providers in other countries where data protection laws may differ from those in the user's location. To safeguard information, the Service implements strict security measures and requires international partners to adhere to comprehensive data protection agreements.
8. Professional and Legal Advice Disclaimer
8.1 Non-Diagnostic Tool
The Service cannot diagnose specific conditions or provide personalized treatment plans. For diagnosis or specialized care, users must consult a licensed mental health professional.
8.2 Not Legally Binding
Advice or suggestions from the Service shall not be considered legally binding or a substitute for legal advice. Users shall consult legal professionals for legal matters.
9. Technical Issues and Service Availability
9.1 No Guarantees of Uninterrupted Service
The Service does not guarantee continuous access. Technical issues, server outages, or errors may occur, and the Service is not liable for any disruptions or inconveniences caused.
9.2 User Responsibility for Technical Problems
Users are responsible for their own device and internet connection. The Service is not liable for technical problems on the user's side.
10. Feedback and Reporting
10.1 Providing Feedback
Users can provide feedback through the designated feedback form. User input may be used to improve the Service's functionality.
10.2 Reporting Issues
Users shall report any inappropriate behavior or technical issues immediately. Misuse or abusive behavior will result in termination of access to the Service.
11. Emergency Situations
The Service cannot handle emergencies. In an emergency, users must contact emergency services or a mental health professional. The Service is not liable for any adverse outcomes resulting from reliance on the Service during crises.
12. Warranties and Liability
12.1 "As-Is" Basis
The Service is provided on an "as-is" and "as-available" basis. The Service makes no express or implied warranties regarding its operation, accuracy, or availability.
12.2 No Guarantee of Results
The Service does not guarantee that advice or guidance will yield specific results. Users shall use the Service at their own discretion.
12.3 Limitation of Liability
To the fullest extent permitted by law, the Service and its creators are not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Service.
13. Logo Usage Restrictions
13.1 No Unauthorized Usage
The Service logo must not be copied, distributed, modified, or displayed without prior written permission. Unauthorized use on websites, social media, or merchandise is strictly prohibited.
13.2 No Implied Endorsement
The logo must not imply endorsement, sponsorship, or affiliation with the Service unless explicitly authorized by the Founder (Vaishnavi Sarfare).
14. Third-Party Service Providers
14.1 Essential Partnerships
The Service utilizes two third-party service providers for its core operations:
A text and voice call bot provider that supplies the underlying AI technology.
A cloud infrastructure provider that hosts the Service, ensuring global accessibility.
14.2 Data Access and Protection
All data transmissions are encrypted using industry-standard protocols.
Regular security audits ensure compliance with privacy and security standards.
14.3 Refer to our third-party service providers' privacy policies
1) ElevenLabs Inc.
Effective Date: March 17, 2025
Introduction and Company Overview
The Service has partnered with ElevenLabs Inc., a leading provider of AI-driven voice synthesis technology, to enhance accessibility and engagement on our platform. ElevenLabs' state-of-the-art text-to-speech (TTS) system generates natural-sounding speech that makes interactions more dynamic and accessible.
Our platform utilizes ElevenLabs' Creator tier, which provides:
High-quality, natural-sounding AI-generated voices
Multiple voice options for personalized user experiences
Fast and reliable text-to-speech conversion
Seamless integration with our chat interface
Continuous advancements in voice synthesis technology
Data Processing and Management
Information Processed
When the Service processes voice interactions, ElevenLabs Inc. handles:
Text content submitted for voice conversion
Voice settings and parameters selected by users
Technical information necessary for service delivery
Text from conversations requiring voice synthesis
Data Collection and Retention
ElevenLabs may collect:
IP addresses, device information, system details, and browser types (via cookies and analytics tools)
Technical data required for service operation
Retention Policy: Data is maintained for up to 3 years after the last interaction unless legally required to retain it longer.
Data Protection Framework
ElevenLabs implements comprehensive security measures, including:
Regular security assessments and monitoring
Encryption of data in transit and at rest
Strict access controls for personnel
Compliance with global privacy regulations, including GDPR, UK-GDPR, and CCPA
Publicly available privacy policies and terms of service
Data Storage Locations
Processed data is stored on secure servers located in:
The United States
The Netherlands
Singapore
All storage policies comply with ElevenLabs Inc.'s Creator tier data management practices.
Service Improvement Practices
While ElevenLabs may use processed data to enhance its speech synthesis capabilities, the Service has opted out of allowing user data to be used for AI model training.
User Rights and Security Protections
The Service enables users to request:
Access to their processed data
Deletion of their stored data
Security Measures Implemented by ElevenLabs
Data encryption protocols
Authentication systems for access control
Continuous security monitoring
Regular security updates
Restricted personnel access to user data
Business Relationship and Service Integration
The Service utilizes ElevenLabs Inc.'s Creator tier services for AI-generated voice interactions. Both services operate independently under their respective privacy policies, with users retaining rights over their personal information according to both policies.
The following third-party providers support voice-based interactions:
ElevenLabs Inc. – AI-powered text-to-speech provider
Cloud Infrastructure Provider – Ensures secure data processing and service delivery
Accessibility and User Protections
Inclusivity and Accessibility Features
ElevenLabs' voice synthesis technology supports multiple languages and accents, enhancing communication, including for users with accessibility needs. However, certain voices and features may not be available in all languages or regions.
Children's Privacy
The Service is intended for users aged 13 and above (or the legal age in their jurisdiction). ElevenLabs does not knowingly collect personal data from children, and parental supervision is required for minors using AI-generated voice interactions.
Legal Compliance and Data Sharing
ElevenLabs may disclose user data if required by:
Law enforcement authorities
Court orders
Regulatory compliance obligations
Processed data may be stored across multiple global locations (US, Netherlands, Singapore), with ElevenLabs ensuring compliance with international data protection laws.
Limitations and Disclaimers
AI Technology Limitations
AI-generated speech may not always be entirely accurate or contextually precise.
Voice synthesis technology continuously evolves, leading to occasional variations in output.
Users should verify critical information independently.
Periodic updates and refinements should be expected.
Professional Advice Disclaimer
ElevenLabs' technology is not intended for medical, legal, or psychological diagnosis. AI-generated speech does not constitute legally binding advice, and users should consult qualified professionals for legal, medical, or financial decisions.
Service Availability and Emergency Information
Technical Issues
ElevenLabs' technology is subject to updates, maintenance, and potential outages.
The Service does not guarantee uninterrupted availability of voice synthesis.
Users are responsible for maintaining device functionality and internet connectivity.
Neither the Service nor ElevenLabs is liable for technical failures on the user’s side.
Emergency Situations
ElevenLabs' AI is not a crisis intervention tool. Users experiencing distress should contact mental health professionals or crisis hotlines.
Warranties and Liability
The Service integrates ElevenLabs' technology on an "as-is" basis, with no guaranteed outcomes. AI-generated speech may vary, and specific results are not guaranteed.
Neither the Service nor ElevenLabs Inc. is liable for:
Direct, indirect, or incidental damages
Errors in AI-generated speech
User reliance on AI-generated audio
No Data Protection Service is Foolproof
While ElevenLabs. implements robust security measures like end-to-end encryption and regular audits, no data protection service can guarantee absolute security against all potential breaches or vulnerabilities.
No Medical Advice or Guarantees of Accuracy
ElevenLabs does not provide medical advice, diagnosis, or treatment. The responses are for informational purposes only and may not always be accurate, complete, or reliable. Users should consult qualified professionals for medical concerns and avoid relying solely on the chatbot's outputs
Feedback and Contact Information
The Service allows users to submit feedback on voice quality via designated contact forms and should report technical errors or inappropriate AI-generated speech immediately. The Service reserves the right to modify or discontinue voice features as necessary.
For inquiries about ElevenLabs Inc.'s integration with the Service, refer to our Privacy Policy contact methods. For details on ElevenLabs Inc.'s privacy practices, visit: https://elevenlabs.io/privacy-policy
2) Privacy Policy of LiveChatAI Inc.
Effective Date: March 19, 2025
LiveChatAI Inc. is a third-party service provider for the Service. This Privacy Policy outlines LiveChatAI Inc.'s commitment to anonymity and data protection. By using LiveChatAI Inc.'s services, you explicitly agree to these terms.
Commitment to Anonymity
LiveChatAI Inc.'s primary commitment is to maintain complete user anonymity. All data collected and processed is anonymous by design.
Data Collection
LiveChatAI Inc. collects and processes the data in the following way:
Conversation Data: Chat transcripts, timestamps, and usage metrics without any identifiable information.
Anonymized Technical Data: Generalized device types and browser information, without specific identifiers.
Non-Identifiable User Input: Any information voluntarily shared during conversations is treated as anonymous and not linked to any identifiable user.
LiveChatAI Inc. does not collect, store, or process any personally identifiable information (PII), unless voluntarily provided.
Data Storage and Retention
Storage: All data is stored in an anonymized format on encrypted servers.
Retention: The data is retained until deletion is requested by the Service.
Access: Only authorized personnel can access the anonymized data for operational and security purposes.
Data Usage
Service Provision: The data is used solely to facilitate chat functionality.
Anonymous Analytics: Aggregated, anonymized data is used for performance analysis.
No AI Training: LiveChatAI Inc. does not use any conversation data, anonymous or otherwise, to train large language models (LLMs).
No Data Sharing
LiveChatAI Inc. does not share any data, anonymous or otherwise, with third parties. Aggregated, anonymized insights may be shared with the Service.
User Rights and Anonymity
Data Deletion: Users can request deletion of their data through the Service via their contact form.
No Identification: LiveChatAI Inc. has no capability to identify individual users from the data processed.
Cookies and Tracking
LiveChatAI Inc. uses only essential and analytics cookies that do not collect any identifiable information.
These anonymous cookies cannot be used to track or identify users.
Security Measures for Data
End-to-end encryption for all data.
Regular security audits to ensure anonymity is maintained.
Strict access controls to data.
Regulatory Compliance
LiveChatAI Inc. complies with global data protection regulations:
GDPR (European Union)
CCPA (California, USA)
and all relevant data protection laws
LiveChatAI Inc.'s Role in Maintaining Anonymity
LiveChatAI Inc. processes only anonymous data on behalf of the Service.
LiveChatAI Inc. has no means to de-anonymize or identify individuals from the data processed.
Anonymous Data Protection
All stored conversations are inherently anonymous.
LiveChatAI Inc. has no mechanisms to identify individual users from conversation data.
No Data Protection Service is Foolproof
While LiveChatAI Inc. implements robust security measures like end-to-end encryption and regular audits, no data protection service can guarantee absolute security against all potential breaches or vulnerabilities.
No Medical Advice or Guarantees of Accuracy
LiveChatAI Inc. explicitly states that its chatbot does not provide medical advice, diagnosis, or treatment. The responses are for informational purposes only and may not always be accurate, complete, or reliable. Users should consult qualified professionals for medical concerns and avoid relying solely on the chatbot's outputs
Accessibility and User Protections
Inclusivity and Accessibility Features
LiveChatAI Inc.'s chatbot technology supports multiple languages, enhancing communication, including for users with accessibility needs. However, certain languages and dialects may not be available, continual efforts are being made to include more languages and dialects to improve linguistic diversity.
Children's Privacy
The Service is intended for users aged 13 and above (or the legal age in their jurisdiction). LiveChatAI Inc. does not knowingly collect personal data from children, and parental supervision is suggested for minors.
Limitations and Disclaimers
AI Technology Limitations
The chatbot replies may not always be entirely accurate or contextually precise.
Chatbot technology continuously evolves, leading to occasional variations in output.
Users should verify critical information independently.
Periodic updates and refinements should be expected.
Professional Advice Disclaimer
LiveChatAI Inc.'s technology is not intended for medical, legal, or psychological diagnosis. AI-generated responses does not constitute legally binding advice, and users should consult qualified professionals for legal, medical, or financial decisions.
Service Availability and Emergency Information
Technical Issues
LiveChatAI Inc.'s technology is subject to updates, maintenance, and potential outages.
The Service does not guarantee uninterrupted availability of the chatbot.
Users are responsible for maintaining device functionality and internet connectivity.
Neither the Service nor LiveChatAI Inc. is liable for technical failures on the user’s side.
Emergency Situations
LiveChatAI Inc.'s AI is not a crisis intervention tool. Users experiencing distress should contact mental health professionals or crisis hotlines.
Warranties and Liability
The Service integrates LiveChatAI Inc.'s technology on an "as-is" basis, with no guaranteed outcomes. AI-generated responses may vary, and specific results are not guaranteed.
Neither the Service nor LiveChatAI Inc. is liable for:
Direct, indirect, or incidental damages
Errors in AI-generated response
User reliance on AI-generated responses
Policy Updates
Any changes to this policy will be communicated to the Service, maintaining the Service's and LiveChatAI Inc.'s commitment to anonymity.
Contact Information
For any privacy-related inquiries, please contact the Service via their contact form. The Service will liaise with LiveChatAI Inc. regarding anonymous data handling as necessary.
15. Policy Updates
The Service reserves the right to update these policies at any time. Changes will be posted on the website, and users are responsible for reviewing them periodically.