FAQs

❓What is unBurden?

unBurden is a text and voice call bot designed to provide 24/7 support and guidance for emotional well-being. It offers a compassionate, empathetic space where you can talk about your feelings, receive advice, and find support whenever you need it.

❓How does unBurden work?

Simply click the chat box or voice call button to start a conversation with unBurden. You can share what’s on your mind, and the text and voice call bot will listen and provide thoughtful, supportive responses. unBurden is available around the clock to offer assistance and understanding.

❓What differentiates unBurden from other AI chatbots?

unBurden sets itself apart from other AI chatbots, including ChatGPT, by offering a unique, non-commercial focus on empathetic listening and emotional support. While some bots may provide similar features, unBurden specifically refrains from imposing solutions, instead creating a judgment-free space for users to express their feelings. It emphasizes accountability and ethical considerations in discussions about harmful behavior, ensuring that users feel both supported and responsible. By prioritizing empathy over expertise and limiting AI involvement, unBurden aims to meet users' emotional needs in a way that is distinct from other platforms.

❓Is unBurden free to use?

Yes, unBurden is completely free of charge. The goal is to make emotional well-being support accessible to everyone, regardless of their situation.

❓Can unBurden replace professional therapy?

No, unBurden is not a substitute for professional therapy or mental health services. While it provides valuable support and guidance, you are encouraged to seek professional help for more comprehensive care and treatment.

❓What types of issues can unBurden help with?

unBurden can assist with a range of issues, including stress, anxiousness, and wide range of general emotional troubles. It’s designed to provide a supportive and empathetic ear for whatever you’re experiencing.

❓How can I start a conversation with unBurden?

Starting a conversation is easy. Just click the chat box or voice call button on the website, and you can begin sharing your thoughts or concerns. unBurden will be ready to listen and provide emotional support.

❓How does unBurden ensure my privacy?

unBurden is designed to maintain your privacy and confidentiality. Conversations are kept private, and our text and voice call bot are programmed to provide a safe space for you to express yourself.

❓What should I do if I need more help than unBurden can provide?

If you require more extensive help or professional therapy, it is encouraged that you to reach out to a licensed mental health professional. unBurden can offer support and guidance but is not a replacement for professional care.

❓How can I provide feedback about my experience with unBurden?

Your feedback helps the text and voice call bot improve and is highly appreciated. You can provide feedback directly through the website’s contact form.

❓What if I have technical issues with the chat or voice call platform?

If you encounter any technical issues, please reach out by email via the contact information provided on the website. Any issues will be resolved as quickly as possible.

❓What kind of training does unBurden Chat Buddy have?

unBurden Chat Buddy has been trained on a diverse range of psychological and emotional support topics, undergone extensive training, incorporating advanced psychological techniques, therapeutic interventions, research papers, cognitive insights, and therapeutic methodologies like CBT, DBT, Cognitive restructuring, body scans, grounding, active listening, and introspective practices to provide comprehensive emotional support. It draws from established mental well-being practices and techniques to offer support, though it does not replace professional therapy or specialized mental health care.

❓How frequently is unBurden Chat Buddy updated?

unBurden Chat Buddy is regularly updated to improve its functionality and the quality of its responses. Updates may include enhancements to the text and voice call bot’s understanding, the addition of new support features, and improvements based on user feedback. Continuous efforts are made to ensure that unBurden remains a helpful and relevant resource.

❓Can I use unBurden Chat Buddy if I’m outside of my home country?

Yes, unBurden Chat Buddy is accessible globally. However, it’s important to note that while the chat buddy can offer general emotional support, it may not be able to provide information on local resources or services specific to your country. For local mental health services, it is encouraged that you to seek out regional resources.

❓How does unBurden Chat Buddy handle emergencies?

unBurden Chat Buddy is not equipped to handle emergencies or crisis situations. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact emergency services or reach out to a crisis hotline in your area. unBurden Chat Buddy is designed to offer supportive conversations but is not a substitute for emergency assistance.

❓Can I have confidential conversations with unBurden Chat Buddy?

unBurden Chat Buddy is designed to ensure your privacy and confidentiality. Conversations are private and are not shared with third parties. However, as with any online interaction, it’s important to be cautious about sharing highly sensitive personal information.

❓Can unBurden Chat Buddy help with specific mental health conditions?

unBurden Chat Buddy can provide support and general advice for a range of emotional issues, including stress, anxiety, and general emotional troubles. However, it is not a diagnostic tool and cannot provide specific treatment plans. For specific conditions and tailored treatment, consulting a licensed mental health professional is recommended.

❓How can I contact customer support if I have issues?

If you encounter any issues or need assistance, you can contact for support through the contact form on the website. Support is available for any problems that may arise, ensuring a positive experience with unBurden Chat Buddy.

❓Is unBurden Chat Buddy available in multiple languages?

Currently, unBurden Chat Buddy (text-based) operates in over 75 languages. The voice call language options are continually being explored to expand language support in order to better serve a diverse global user base.

❓ Am I talking to a real person?

No, unBurden chat buddy is AI-powered and offers anonymous support through both text and voice calls. While it’s not a real person, it’s been thoughtfully designed to listen with empathy and respond with care. It draws from advanced psychological techniques and research-based approaches, including CBT, DBT, grounding exercises, and active listening, to provide you with compassionate, non-judgmental support. We’re here to help you feel heard, understood, and less alone.

Additional FAQs about Mental Health

❓Are mental health issues just in your mind?

No, mental health issues involve real changes in brain function and can affect your emotions, thoughts, and behaviors. They are influenced by a mix of biological, psychological, and environmental factors.

❓Does seeking therapy mean you’re weak?

Absolutely not. Seeking therapy is a sign of strength and self-awareness. It takes courage to reach out for help and work on personal challenges. Therapy is a valuable tool for anyone looking to improve their mental health and well-being.

❓Is unBurden Chat Buddy just for teens or girls?

No, unBurden Chat Buddy is designed for everyone—regardless of age, gender, or identity. Mental health is universal, and our text and voice call bot are here to emotionally support people from all walks of life.

❓Can mental health issues affect anyone?

Yes, mental health issues can affect anyone, regardless of age, gender, or background. It’s important to seek support if you’re struggling, and unBurden Chat Buddy is here to help.

❓Are mental health issues the result of personal failure?

No, mental health issues are not a result of personal failure. They are medical conditions that require proper support and treatment, just like any physical health issue

❓Is therapy only for people with serious mental health issues?

No, therapy is beneficial for anyone, whether they are dealing with major mental health conditions or just need support with everyday stressors. It can assist with personal growth and coping strategies.

❓Do children and teens not experience mental health issues?

No, mental health issues can affect individuals of all ages, including children and teenagers. Early intervention is crucial for effective support and treatment.

❓Is it normal for men to experience mental health issues?

Yes, it is completely normal for men to experience mental health issues. Mental health problems can affect anyone, regardless of gender. Societal norms and stigma may make it more challenging for men to seek help or express their struggles, but it's important to remember that support and treatment are available for everyone. If you or someone you know is experiencing mental health issues, seeking professional help is a positive and crucial step towards well-being.

❓Is therapy just talking and doesn’t involve any real treatment?

No, therapy is more than just talking. It involves structured, evidence-based treatments tailored to each person's needs. For example, Cognitive Behavioral Therapy (CBT) helps by changing negative thought patterns and behaviors, while Dialectical Behavior Therapy (DBT) focuses on managing emotions and improving interpersonal skills. Therapy may also include techniques like mindfulness practices to enhance self-awareness or exposure therapy to gradually face and overcome fears. These along with many other diverse methods work together to address mental health concerns and support effective management and overall well-being.

❓Do you have to be in crisis to see a therapist?

No, therapy is beneficial at any stage of mental health, not just during a crisis. It can be used proactively to maintain mental well-being and address issues before they become more severe.

❓My neighbor visited a therapist the other day. Is she crazy?

No, visiting a therapist does not mean someone is "crazy." Many people see therapists to address a range of concerns, manage stress, or improve their mental well-being. Seeking professional help is a positive step towards better mental health and should be seen as a sign of taking care of oneself.

❓Is mental health as important as physical health?

Yes, mental health is just as important as physical health. The two are interconnected and impact overall well-being. Poor mental health can manifest as physical ailments, such as headaches, fatigue, or digestive issues. If mental health issues are major and prolonged, they can even contribute to serious conditions like cardiac issues. Prioritizing both mental and physical health is essential for a balanced and healthy life.

❓Did our ancestors and parents have mental health issues, or were they just stronger?

Mental health issues have always existed, but they may not have been recognized or discussed as openly in the past. Our ancestors and parents may have experienced mental health challenges, but cultural norms and lack of awareness often led to these issues being overlooked or stigmatized. The perception that they were "stronger" may stem from societal attitudes that minimized or ignored mental health. Today, we understand that mental health is a vital part of overall well-being, and acknowledging and addressing it is crucial for a healthier society.

❓Is therapy only for the rich? Are mental health issues not found in middle-class or poorer populations?

No, therapy is not only for the rich. Mental health issues affect people across all socioeconomic backgrounds, including middle-class and poorer populations. Access to therapy can vary based on financial resources, but mental health challenges are universal and not confined to any one economic class. Many resources and programs exist to provide affordable or free mental health support to those in need, regardless of their financial situation. Seeking help is important for everyone, regardless of their economic status.

❓What is the difference between a counseling psychologist, a clinical psychologist, and a psychiatrist?

Counseling Psychologist: Specializes in helping individuals manage life transitions, stress, and personal growth through therapy. For example, they might assist someone dealing with job stress, relationship issues, or adjustment difficulties.
Clinical Psychologist: Focuses on diagnosing and treating more severe mental health disorders. They provide therapy and conduct psychological assessments. For instance, they might work with someone experiencing major depression, severe anxiety, PTSD, bipolar disorder, OCD, etc.
Psychiatrist: A medical doctor who can prescribe medication. They address mental health issues with a medical approach and may treat conditions such as bipolar disorder, schizophrenia, or severe depression with both medication and therapy.

Disclaimer

unBurden Chat Buddy offers 24/7, no cost support but is not a substitute for professional therapy. For severe or ongoing issues, please consult a licensed mental health professional.

By using unBurden Chat Buddy, you (user) acknowledge that you understand the limitations of our service and agree to abide by our unBurden Chat Buddy Policies